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Articles in this section
- How do I enable Wi-Fi?
- NetEnt Games Issue
- My anti-virus program says that the plugin is unsafe, what do I do?
- I've downloaded the plugin, but it's asking me to download it again. Why?
- Can I be located on a rooted or jailbroken mobile phone?
- I am having trouble passing the Geolocation check on Desktop
I am having trouble passing the Geolocation check on Desktop
Where is the plug-in on my desktop?
The plug-in is an added piece of software that works alongside your browser that you use to access the internet, not a separate program.
Once it is installed on your computer or laptop, you don't need to look for it or run it separately - it works with your browser and will work for you each time you load the game! You only need to download and install this once per computer or laptop as it will work with whichever Internet Browser, although we generally recommend Google Chrome as this tends to work best with the plug-in.
Once you have downloaded the plug-in you need to ensure that it's installed and running on your computer.
If you are using a Mac device, we have found that people with OS X Mac Computers can receive an error as the plug-in is shown as being from an unidentified source. This is due to the ‘Gatekeeper’ feature which can stop applications and add-ons being installed if they are not obtained through the App Store. For instructions on how to override this, please see here. For more information on Mac devices, please click here.
I am using a Chromebook and cannot install the geolocation plug-in.
The geolocation plug-in will not work on a Chromebook. To play on a Chromebook, you will need to download our site through the Play Store.
The plug-in is installed but it doesn’t locate me. Why?
Blocked Software
This means that there is a program installed on your computer that prevents the Geolocation plug-in from working. This ensures users from outside of New Jersey would not be able to access the games.
Virtual Networks
Should you be using a VPN (Virtual Private Network) this will cause the plug-in to not work correctly and block your account from accessing games. Please use your own network connection, which is provided by your Internet Service Provider.
Remote Desktop Software
Remote desktop software, for example, LogMeIn and GoToMyPc would need to be disabled.
You can find out more information about disabling Virtual Networks or Remote Desktop Software by performing an internet search.