You can request to change your limit at any time. To ensure an enjoyable experience while promoting Responsible Gaming, applicable waiting periods apply for limit changes.

Decrease Rules:
Any requests to decrease your limits are implemented immediately, with no waiting period. For example, if you have a 1-hour Session Limit and want to reduce it to 30 minutes, the change will take effect right after you click ‘Confirm.’ You’ll have the opportunity to review all changes before finalizing.

You can change your limit at any time, but increases or removals may take up to 24 hours to take effect. This waiting period allows you to complete any current limits on your account.

Please note that any decrease in your limit will take effect immediately and will consider any previous time played on the site.

Increase & Removal Rules

Requests to increase or remove a limit take effect after the selected limit period has passed.
Example: Confirmed Monday at 12:00 p.m., effective Tuesday at 12:01 p.m.

*You will be shown the exact date and time of any changes on screen once you have confirmed.*

Note: Customer Support cannot override any established limits.

If you would like any more information about our Responsible Gaming policy and staying in control, you can check our full policy at https://play.monopolycasinous.com/account/responsible-gaming or contact Support through our Live Chat or Email.