Please be aware that we're currently experiencing some delays in processing withdrawals. Rest assured our team are doing their very best to clear the backlog, however your withdrawal may take a little longer to reach you than normal. Our Customer Support agents will be unable to process any withdrawals so please allow 5 working days before contacting us.

Once you have requested a withdrawal on the site, it will show as Pending. We aim to process your withdrawal within 24 hours. After it is processed, the clearing timescales depend upon your chosen method of withdrawal.

• VIP Preferred ACH/e-Check: Take 3 to 5 working days for the bank to process the funds into the bank account.
• Cash at Casino: Cage withdrawals requested during normal business hours of 7:30 a.m.-5:30 p.m. are typically reviewed in real-time. Requests outside of business hours may require additional time to be approved.  Once a cage withdrawal is reviewed and approved, you can proceed directly to the casino cage to retrieve your funds.  For important additional information, please be sure to review our entire Cage Process.
• Visa® Direct: While withdrawals can be credited to your account right away in some instances, please bear in mind that it can take up to 24 hours for the funds to be available.
• Mastercard® Debit: While withdrawals can be credited to your account immediately in some instances, please bear in mind that it can take up to 24 hours for the funds to be available.
• Paypal®: Please allow up to 24 hours for your withdrawal to transfer into your PayPal® account.

You can keep track of your withdrawals by going to your Transaction History, located under Wallet. Once processed, they will display as Successful when they have left our systems.

We will notify you via email once the withdrawal has been processed or if there is anything that we need before withdrawals can be processed.

For more information on withdrawals, please visit our Terms page, section 5.11 here.