At MONOPOLY™ Casino, we’re dedicated to providing you with a secure and smooth gaming experience while following state regulations. That’s why we verify you’re physically located in the state your account is registered in before you play.

Sometimes, we release updates to our Geolocation Plugin to help locate you more accurately and keep your gaming uninterrupted. If an update is needed, you’ll be prompted to install it on any device you use—don’t worry, it’s quick and easy, and once done, you can log in and play as usual.

If you’re being asked to download the plugin again, it may mean it’s not fully installed or running on your browser. To fix this, try using a different browser like Google Chrome and ensure any security software isn’t blocking the installation. Also, check that the plugin is enabled:

• In Chrome, type chrome://plugins in the address bar and make sure the ‘Always Allow’ box next to GeoComply is checked.
• If the plugin isn’t listed, it might mean it was downloaded but not installed—check your Downloads (click the three-dot menu in Chrome’s top right, then ‘Downloads’), find the plugin file, and double-click it to complete installation.

If you need any help, our friendly Customer Support team is available 24/7 via Live Chat or email. We’re always here to get you back in the game!