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Can I be located on a rooted or jailbroken mobile phone?
Unfortunately, you won’t be able to play if your mobile device is rooted or jailbroken.
These types of devices are not compatible with the geolocation software we use to verify your location, which means we can’t confirm you're in a permitted area for gameplay.
We understand this may be frustrating and recommend trying an alternate device that hasn’t been rooted or jailbroken.
If you need assistance, our Customer Support Team is available 24/7 via Live Chat or email—we’re here to help!