General

• Can I play if I am under the age of 21?
• How do I make a complaint?

Security

• 2-Factor Authorization
• Updating Account Details
• Are my details secure?

Verification

• Online Verification

• How can I send my identification documents?
• Why do I need to send my Identification documents?
• Why do I need to enter a Verification PIN Code to verify my account?

Email Address Verification

• Verifying your Email Address
• How do I add MONOPOLY™ Casino to my safe senders list?

Login Issues

• Forgotten Password or Locked account
• Unable to Login or Reset Password
• I have forgotten my username, how can I retrieve it?
• Can I log into my account on more than one device at a the same time?

Win/Loss and W2G Form

• How do I obtain a W2G?
• What is a W2G Form?
• Do I have to pay tax on my winnings?
• What is the Form W-2G message I received after winning?
• How do I request a Win/Loss statement?

Closure

• How do I close my account?